This Privacy Policy explains how CycleCare handles personal data in connection with website use, service inquiries, bicycle intake, repairs, and related workshop administration.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote approvals, payment records, and communications related to servicing and repairs. Where needed for workshop operations, we may also process information about the bicycle’s condition, parts compatibility, and service history.
We receive personal data when a customer contacts us, submits a form, books by phone or email, visits the workshop, or provides information during intake and collection. We also generate internal records from inspections, repair work, quality checks, and service summaries.
We may use essential cookies for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookie data is used in a limited way to support performance, security, and usability.
You can manage cookies through your browser controls and, where available, any on-site preference tools. Essential cookies may remain active where they are needed to operate the website, maintain security, or remember basic session settings.
We use personal data to respond to inquiries, schedule and manage bookings, receive bicycles for inspection, prepare quotes, carry out repairs and adjustments, record service outcomes, process payments, maintain business records, and communicate about the status of a job. We may also use data to operate the website, maintain security, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other workshop operations. Where third parties handle data on our behalf, they are expected to process it only for the agreed purpose and to apply appropriate safeguards.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is necessary to support a legal claim or regulatory process.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, provide enough information for us to identify the relevant record and describe the request clearly. We will assess the request and respond within a reasonable period under applicable law.
We retain personal data for the period necessary to complete the relevant service, maintain business records, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy text and, where appropriate, provide a notice through the website or other reasonable communication channel. The revised version applies from its stated effective date.
